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Privacy Policy

Privacy Policy

Last Updated: 12th May 2025

We at Expo Branding Direct Ltd are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy outlines how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

Who We Are

References to “we”, “us”, and “our” refer to:

Expo Branding Direct Ltd
Ruby Farm, Two Mile Oak
Newton Abbot
TQ12 5NQ
Tel: 01803 298010
Company number: 16446873

Personal Information We Collect

We may collect and process the following personal data:

  • Full name

  • Job title

  • Company name

  • Address

  • Email address

  • Phone number

  • Payment information

  • VAT number (if applicable)

We collect this data to provide services, process orders, and manage supplier relationships.

How We Collect Information

  • When you contact us via phone, email, or our website contact form

  • When you place an order

  • When we meet in person (e.g., events or consultations)

  • When you provide us your details voluntarily

  • When we seek suppliers through search or referrals

Why We Use Your Information

We use your personal data for the following purposes:

  • To fulfil and deliver your orders

  • To provide customer service and respond to enquiries

  • To manage and improve our services

  • To send order updates and service communications

  • To send marketing material (only with your consent)

  • To remind you of incomplete orders left in your cart

We do not share, sell, or distribute your information with any third parties unless legally required.

Other Information We Collect

This includes:

  • Browser and device type

  • Pages visited

  • IP address and location

  • Cookies and tracking data (see our Cookie Policy)

  • Aggregated data that does not identify you personally

This data is used for site performance, analytics, and improving user experience.

Protecting Your Information

We implement a range of technical and organisational measures to safeguard your personal data. We only retain your data for as long as necessary for the purpose for which it was collected.

If you feel your data has been mishandled or is at risk, please contact us via our contact page.

Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to our use or request restriction of processing

  • Request data portability to another provider

  • Withdraw consent at any time (for marketing or optional data collection)

To exercise your rights, please contact us via the website or call 01803 298010.

Call Recording

Some phone calls may be recorded for training, verification, or quality purposes. Recordings are stored securely for no longer than 30 days.

CCTV

CCTV is in operation on our premises for security and crime prevention. Footage is stored for a maximum of 30 days and shared only with law enforcement if necessary.

Data Retention

We retain your personal information only for as long as necessary. Once your data is no longer required, it will be securely deleted, unless retention is legally required.

Minors

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.

Changes to This Policy

We may update this privacy policy from time to time. Please check this page regularly for updates. The last update date is shown at the top of the policy.

Contact Us
For any questions or requests regarding your data, please contact us at:
01803 298010 or via our contact form.